FAQ/How do I?

How Do I Get A Library Card?

All those wishing to check out materials must have a valid library card with them. A photo ID and a secondary proof of address are required for registration. Residents of Papillion are taxed for library services and may receive a card without an additional charge. Those living outside Papillion city limits or in a SID are not taxed accordingly and therefore must pay an annual $50 for the household. Replacement cards are available for $1.

How Do I Place An Item On Hold?

From our home page, you can login directly to the catalog or click on the Catalog link. Use your 14-digit library card number as your login and your last name (in lower-case, no caps) as your password. (If your card doesn’t have a 14-digit number, please stop by the library to get it relabeled.) If you have problems, please call us at 402-597-2040). Type in the title you want to place on hold in the Search box under the library photos and click the Go button. Click on the underlined Title of the item you want. Click on Place Hold on the right-side of the Item Details screen. Click the Place Hold button on the Hold Confirmation screen. You will be taken to your Holds screen showing the Hold has been placed. You can cancel or suspend Holds on this screen too.  If you are going to be away, consider suspending your holds until you return so you don’t miss out on the item you’ve been waiting for. You will get an email and/or a phone call when your hold is ready to be picked up depending on how you’ve instructed the library to contact you. The item will be held for pickup for seven days. You must have the library card the item was placed on hold for to pick it up. If you want to place a particular item on hold like a specific DVD from a TV series, please contact us and we can place that hold for you.

How Do I Renew An Item?

From our home page, you can login directly to the catalog or click on the Catalog link. Use your 14-digit library card number as your login and your last name (in lower-case, no caps) as your password. (If your card doesn’t have a 14-digit number, please stop by the library to get it relabeled.) If you have problems, please call us at 402-597-2040). On the my summary screen, click on the underlined Renew for the item you want to keep longer or click on the Renew All button to renew everything you have checked out. Items can only be renewed once and items another patron has placed a hold on cannot be renewed.

How Do I Ask The Library To Buy An Item?

From our home page, you can login directly to the catalog or click on the Catalog & Account link. Use your 14-digit library card number as your login and your last name (in lower-case, no caps) as your password. (If your card doesn’t have a 14-digit number, please stop by the library to get it relabeled.) If you have problems, please call us at 402-597-2040). Click on my purchase suggestions, complete the purchase request form and submit it. The library will review your request and let you know if the item will be purchased. If the library cannot purchase the item, consider stopping by the library and filling out an Inter Library Loan Request to borrow the item from another library.

How Do I Download eBooks & Audiobooks?

To download Audiobooks and eBooks, click the OverDrive link on the home page. When the Nebraska Overdrive Libraries screen appears, click the My Account tab and select Sump Memorial Library from the list of libraries. On the Sign In screen, enter your 14-digit library card number.  (If you have problems signing in, please call us at 402-597-2040). Once signed in, you will be able to download the eMedia for the device you are using. To use your smartphone or tablet, download the OverDrive Media Console app from your device’s app store/marketplace. Instructions for devices can be found at OverDrive Help by clicking on the type of device in the “Get Started With…” section. Check out the selection of classic eBooks via the Project Gutenberg and OneClickdigital links too.

Some WMA formatted Audiobooks are not compatible with Apple devices and must be converted to work with them. You can use the OMC (Overdrive Media Console) app on a Windows PC to do the conversion and transfer by connecting your Apple device to the PC. After downloading the WMA Audiobook to OMC on the PC, connect your Apple device to the PC and click the Transfer button in OMC’s menu bar. A panel that says “Welcome to the Overdrive Media Console Transfer Wizard” will open. Follow the steps to convert and transfer the WMA Audiobook file to your Apple device.

How Do I Access Or Download eMagazines?

To download eMagazines, click on the Zinio link on the home page. When the Zinio screen appears, click the User Guide or the How to Use Zinio Video for complete instructions.  (If you have problems with Zinio, please call us at 402-597-2040).

How Long Can I Borrow An Item?

Library materials may be renewed once as long as there are no Holds for that item.

Books 3 weeks
Audio Books 3 weeks
CD’s 3 weeks
VHS / DVD 7 days
Periodicals 7 days

How Much Are Overdue Charges?

Books and Periodicals 10¢ per day
Audio Books 10¢ per day
Equipment $1 per day
DVD/VHS $1 per day

Fine Free Weekends ended June 1st, 2012. Fines will no longer be waived on late items returned over a weekend.

What If I Lose Or Damage An Item?

The fee for lost or damaged materials is the cost of the item plus a non-refundable replacement fee. Items are considered lost when they are more than three weeks overdue. If a lost item is returned, the lost fines will be replaced with an overdue fine.

How Do I Get My Artwork Displayed in the Library?

To request to have your artwork displayed in the library, please complete and return this application.